Customer FAQ's

• Street legal. Class 2E-bike
• No license, title or registration necessary
• Removable / rechargeable battery
• Battery charger included
• Three speeds (15, 20 and 28 mph)
• LED headlight
• Speedometer / Odometer / Battery Charge Level
• Horn / Phone holder
• Brake light / Rear blinkers
• Front suspension
• Front and rear hydraulic brakes
• Durable, well made frame
• Max weight capacity : 350lbs

At E-Riderrs, we offer two battery options to suit your travel needs. You can choose between our 12-mile battery, which provides a convenient and efficient range for shorter trips, or our 30-mile battery, perfect for those looking to explore longer distances on a single charge. The battery life will depend on factors like terrain, rider weight, and speed, but rest assured that both options are designed to provide a reliable and enjoyable ride experience. Feel free to select the battery that best aligns with your riding preferences and adventure plans.

The maximum weight capacity that E-Riderrs can support varies depending on the specific model. Generally, our scooters can handle riders weighing up to 350 pounds. It's important to note that while E-Riderrs are designed to accommodate different rider weights, heavier riders may experience slightly reduced battery performance compared to lighter riders. Choosing a battery option that suits your weight and travel needs can help optimize your overall riding experience. If you have any specific weight-related concerns, our customer support team is here to assist you in finding the best fit for your requirements.

E-Riderrs offer a customizable riding experience with a speed selector that allows you to choose between three top speed settings: 15 mph, 20 mph, and 28 mph. This flexibility empowers you to tailor your ride to your comfort level and the specific environment you're navigating. Whether you're cruising through city streets or exploring off-road trails, you can enjoy a safe and exhilarating journey with the speed setting that suits your preferences.

Absolutely, E-Riderrs are designed to excel in both on-road and off-road environments. Our all-terrain tires are specifically crafted to provide exceptional traction and stability on various surfaces, making them perfect for a wide range of terrains. Whether you're commuting through urban streets, cruising on bike paths, or exploring rugged trails, E-Riderrs are equipped to handle the challenge with ease. The versatility of our scooters, combined with their robust construction, ensures that you can enjoy a smooth and thrilling ride wherever your adventures take you.

Certainly, E-Riderrs are well-equipped to handle hills and uneven terrain. With a gradeability of up to 20 degrees, our scooters can confidently navigate inclines and hilly landscapes. The powerful motor and sturdy construction ensure that you can conquer challenging terrains while maintaining a steady and enjoyable ride. Whether you're tackling uphill slopes or cruising over uneven surfaces, E-Riderrs provide the performance and stability you need to confidently explore various outdoor environments.

At E-Riderrs, safety and stability are paramount in our design. Our scooters are equipped with several features to ensure a secure riding experience. The fat tires play a significant role in providing excellent traction and stability, enhancing control on various terrains. The low center of gravity contributes to balanced handling, reducing the risk of tipping.

For increased visibility, our E-Riderrs come with an LED front light that illuminates your path and enhances visibility during low-light conditions. Rear brake lights and a rear light enhance visibility from behind, ensuring that other road users can easily spot you. Additionally, integrated blinkers add an extra layer of safety when signaling your intentions to turn or change lanes.

Collectively, these features work together to create a safe and stable ride, giving you the confidence to explore and enjoy your E-Riderrs adventures while prioritizing rider safety at every turn.

Certainly, E-Riderrs prioritize rider safety with a range of essential features. Our scooters are equipped with fat tires that enhance stability and control on various terrains, while the low center of gravity reduces the risk of tipping. For optimal visibility, we've incorporated an LED front light, rear brake lights, and a rear light to ensure you're easily seen by others on the road.

In addition to these features, E-Riderrs also include a horn for added safety, allowing you to alert pedestrians and other vehicles when necessary. This comprehensive safety package, including the horn, lights, and braking systems, is designed to provide you with a secure and enjoyable riding experience, both on-road and off-road.

At E-Riderrs, we take safety seriously and have implemented several measures to prevent accidents and ensure safe riding for all our customers. Our scooters are equipped with a combination of features designed to enhance rider safety:

1. Sturdy Construction: Our scooters are built with high-quality materials and durable components, ensuring a reliable and stable ride experience.
2. Fat Tires: The fat tires offer excellent traction and stability on various terrains, reducing the risk of skidding or loss of control.
3. Low Center of Gravity: The design of our scooters includes a low center of gravity, promoting better balance and minimizing the chances of tipping.
4. LED Lights: E-Riderrs feature an LED front light for better visibility in low-light conditions, as well as rear brake lights and a rear light to make you more visible to other road users.
5. Horn: A built-in horn allows you to alert pedestrians and vehicles, enhancing communication and preventing potential collisions.
6. Blinkers: Integrated blinkers enable you to signal your intentions to turn or change lanes, promoting safe navigation on the road.
7. User Manuals: We provide comprehensive user manuals that guide you on how to operate your E-Riderrs safely, including instructions for proper braking, accelerating, and handling.
8. Educational Resources: Our website and customer support offer valuable resources to help you understand safe riding practices and tips for using E-Riderrs responsibly.
9. Warranty and Support: Our warranty coverage and customer support ensure that you have access to assistance in case of any technical issues, promoting a safe and enjoyable experience.

These collective measures work together to foster a safe riding environment, ensuring that you can confidently explore your surroundings while prioritizing your safety and the safety of others on the road.

We stand behind the quality and durability of E-Riderrs with a comprehensive warranty. We offer a one-year warranty on all parts of the E-Riderrs, with the exception of the tires. This means that any manufacturing defects or malfunctions in components other than the tires will be covered for a period of one year from the date of purchase. Our warranty ensures that you can enjoy your E-Riderrs with peace of mind, knowing that you're backed by our commitment to providing reliable and high-quality products. If you encounter any issues within the warranty period, our customer support team will be here to assist you and ensure a smooth resolution.

Getting support or repairs for your E-Riderrs is a straightforward process designed to ensure your satisfaction. If you purchase your E-Riderrs directly through our website, you can interact directly with our dedicated customer support team. They will guide you through any maintenance or servicing needs you may have, ensuring a seamless experience.

If you choose to purchase through one of our authorized dealers, you'll work with them for support and repairs. While the dealer will handle these aspects, rest assured that our commitment to quality and the one-year warranty still applies. We stand behind our products and will ensure that any warranty-related concerns are addressed, whether you purchase directly from us or through one of our trusted dealers. Your satisfaction and the performance of your E-Riderrs are our top priorities.

After placing an order for E-Riderrs, you can expect delivery within a timeframe of approximately 2 to 3 weeks. We strive to ensure that your E-Riderrs reach you promptly, allowing you to start enjoying your new adventure. However, in rare instances where E-Riderrs are on backorder due to high demand, the delivery period could extend up to 6 weeks. Rest assured, our goal is to deliver within the 2 to 3-week timeframe whenever possible, providing you with the opportunity to embark on your E-Riderrs experience in a timely manner.

We place a strong emphasis on transparent communication and ensuring a smooth shipping experience for our valued customers. When it comes to shipping options, you can count on us to keep you well-informed at every step of the process. Upon placing an order, you'll receive email updates confirming receipt of your order and notifying you when your E-Riderrs have been shipped. These email notifications provide you with real-time updates on the progress of your order, instilling confidence that your E-Riderrs are en route to you.

In addition to these updates, it's important to note that our E-Riderrs are delivered fully assembled for your convenience. They're transported via a dedicated transport trailer or truck to ensure their safe and secure delivery. This means that you won't have to worry about assembling your E-Riderrs upon arrival – they'll be ready for you to enjoy right out of the box. With our commitment to hassle-free shipping and seamless delivery, you can look forward to a smooth and exciting E-Riderrs experience from start to finish.

Currently, we offer a single E-Riderrs model that starts at $1699. We understand the importance of affordability and flexibility, which is why we also provide a convenient payment plan option through Affirm. At checkout, you have the opportunity to select the monthly payment plan that suits your budget. This enables you to spread out the cost of your E-Riderrs over manageable installments, making it easier to embark on your adventures without a significant upfront payment. We're committed to ensuring that owning an E-Riderrs is accessible and convenient, allowing you to experience the thrill of our scooters while accommodating your financial preferences.

We're pleased to offer free shipping for all E-Riderrs orders. This means that you won't incur any additional shipping charges when you purchase an E-Riderrs scooter. However, it's important to note that applicable taxes will be added to your order. These taxes are determined based on your location and local tax regulations. Rest assured, we aim to provide transparent pricing, and any applicable taxes will be clearly outlined during the checkout process. Our goal is to ensure a straightforward and hassle-free shopping experience, so you can confidently make your E-Riderrs purchase without any hidden costs.

Absolutely, personalizing your E-Riderrs is a great way to make it uniquely yours. We offer a range of accessories that allow you to customize your scooter according to your preferences. These accessories are available for purchase on our website and can be added to your order either at the same time you purchase your E-Riderrs or even after the fact. Whether you're interested in adding a pop of color, enhancing functionality, or optimizing your riding experience, our selection of accessories offers something for everyone. Explore our website to discover the array of accessories that can help you tailor your E-Riderrs to match your style and needs.

We offer an extensive range of accessories and add-ons designed to enhance your E-Riderrs experience. Among our most popular options are the rear view mirrors and rear basket, which provide added convenience and functionality. Additionally, we offer a variety of other accessories, including a cup holder, speaker mount, phone holder, and more. These accessories are carefully selected to complement your ride, whether you're looking for added storage, entertainment, or practicality. You can explore our website to discover the full spectrum of accessories available, allowing you to customize your E-Riderrs to align with your unique preferences and requirements.

Operating E-Riderrs is designed to be intuitive and user-friendly, even for those who are new to electric scooters. Our scooters are crafted with user experience in mind, making them suitable for riders of varying skill levels. The controls are straightforward, and the ergonomic design ensures comfortable handling. Additionally, our scooters are equipped with various safety features, such as a low center of gravity and stable tires, to provide a stable and controlled ride. Whether you're a beginner or an experienced rider, E-Riderrs are built to instill confidence and offer a smooth and enjoyable experience, right from the very first ride.

The range of E-Riderrs varies based on the battery size you choose. We offer two battery options to cater to different travel needs. The first battery size provides a travel distance of approximately 12 miles on a single charge, making it ideal for shorter commutes or urban adventures. The second battery option offers an extended range of around 30 miles, perfect for those looking to explore longer distances or tackle more varied terrains. This range flexibility ensures that you can select the battery size that aligns with your specific travel requirements, allowing you to embark on your E-Riderrs journeys with confidence.

We understand that customer satisfaction is essential, and we offer a 30-day return policy to ensure you're completely happy with your E-Riderrs purchase. If, for any reason, you're not satisfied with your scooter, you have the option to return it within 30 days of purchase. We'll provide a refund for the product; however, please note that return shipping costs will be the responsibility of the customer. Our goal is to facilitate a smooth and fair return process, allowing you to make your decision with peace of mind and confidence in your E-Riderrs experience.

Returns and exchanges at E-Riderrs are managed with your convenience in mind. If you wish to return or exchange your E-Riderrs, please initiate the process within our 30-day return window from the date of purchase. You can contact our customer support team, who will guide you through the necessary steps and provide you with a return authorization. It's important to note that while returns are subject to a refund, exchanges allow you to choose a different E-Riderrs model, should you desire. Please be aware that return shipping costs are the responsibility of the customer, and the returned product should be in its original condition.

Our aim is to ensure your satisfaction and make the returns and exchanges process as seamless as possible, within the specified time frame, to guarantee a positive experience with your E-Riderrs purchase.

Absolutely! We take great pride in the positive feedback we've received from our satisfied customers. You can find a collection of reviews and testimonials right on our website's home page and product pages. These firsthand accounts offer insights into the experiences of other E-Riderrs owners, giving you a glimpse into the quality, performance, and satisfaction that our scooters provide. Reading these reviews can help you make an informed decision and provide you with added confidence as you consider joining our growing community of happy E-Riderrs riders.

Absolutely! Our E-Riderrs community is filled with success stories and shared experiences from riders who have embarked on exciting journeys with our scooters. To delve into these inspiring stories, we encourage you to explore our website's reviews section. Additionally, you can connect with our vibrant E-Riderrs community on our Facebook and Instagram pages, where riders from all over share their adventures, tips, and memories. These platforms offer an opportunity to witness firsthand the joy and fun that our E-Riderrs owners experience, providing a testament to the quality and value our scooters bring to their lives.

E-Riderrs are built with durability in mind, ensuring that they can withstand regular use and continue to provide an excellent ride experience over time. Our scooters are crafted using high-quality materials and components that are designed to last. In fact, E-Riderrs often get better with regular use as they become more attuned to your riding style and preferences. With proper care and maintenance, you can expect your E-Riderrs to offer a reliable and enjoyable ride for years to come. The combination of quality construction and thoughtful engineering ensures that your investment in an E-Riderrs is one that will continue to deliver value and excitement over the long haul.

Certainly! At E-Riderrs, we prioritize the availability of replacement parts and maintenance services to ensure a seamless experience for our customers. You can find replacement parts conveniently listed on our website, making it easy to address any maintenance needs that may arise. Additionally, we're committed to continuously enhancing our support resources, including videos and other content, to guide you through occasional maintenance tasks and keep your E-Riderrs in optimal condition.

If you've purchased from one of our authorized dealers, they also offer maintenance services to assist you in keeping your E-Riderrs in top shape. Whether you prefer to handle maintenance yourself with our resources or rely on the expertise of our dealers, rest assured that we're dedicated to providing the support you need to maintain the longevity and performance of your E-Riderrs.

The security of your payment information is of paramount importance to us. Our website is built on the Shopify platform, which employs robust and industry-leading security protocols to safeguard your sensitive data. Shopify is renowned for its commitment to maintaining the highest level of security for online transactions. When you make a purchase on our website, your payment information is encrypted using secure socket layer (SSL) technology. This encryption ensures that your data remains confidential and protected from unauthorized access. Rest assured, we prioritize your privacy and take every measure to ensure the security of your payment information during the online purchase process.

We're here to assist you every step of the way, whether you have questions before or after making a purchase. If you have general inquiries, you can easily reach out through our "Contact Us" page on our website. For sales-related questions, feel free to email us at sales@eriderrs.com. If you require support or assistance with your E-Riderrs, you can reach our dedicated support team at support@eriderrs.com. Alternatively, if you prefer to speak directly, you can always give us a call at 281-433-4036. We're committed to providing responsive and helpful customer support to ensure your experience with E-Riderrs is as smooth and enjoyable as possible.